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Whether you need guidance choosing the perfect sauna, cold plunge, or therapy device, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our team within the return window listed on your product page and we will walk you through the process.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis depending on the product. Reach out to our support team with your order details and we will work with you to find the best solution.
How do I choose between an infrared sauna and a barrel sauna?
Infrared saunas use light to warm the body directly at lower ambient temperatures, while barrel saunas provide a traditional steam experience. Our team can help you compare size, heat type, and installation requirements for your space.
Do your PEMF mats and red light therapy devices require special installation?
Most of our red light therapy devices and PEMF mats are designed for easy setup right out of the box. Larger items like saunas, hot tubs, and salt therapy rooms may require professional installation, and our team can guide you through the details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Owned and operated by ThermaVibe, our dedicated support team aims to reply within one business day.
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Thoughtfully Curated
Every sauna, cold plunge, and therapy device in our collection is selected for quality craftsmanship and lasting performance.
Free Continental Shipping
Most orders ship free within the Continental U.S. with handling in 1 to 3 business days.
